(62-21) 251 0888

FAQs


1. What is M-REWARDS?
 
A: M-REWARDS is a loyalty program designed for loyal customers who stay, dine and play in
 
hotels and resorts owned by MidPlaza Holding. Members receive exclusive benefits and
 
rewards points that can be exchanged for memorable travel experiences such as free nights
 
and upgrades in participating hotels such as AYANA Midplaza JAKARTA and Delonix Hotel
 
Karawang.
 
 
 
2. How do I sign up?
 
A: You can sign up via our website at MRewards.id or simply tick on the tick box “I want to be a
 
M-REWARDS member” when you make a booking with us.
 
 
 
3. Does it cost anything to join M-REWARDS?
 
A: No, you can join the program for FREE.
 
 
 
4. How can I earn points and how many points can I earn for 1 booking?
 
A: You will earn 1 point for every 10,000 IDR spent in our participating hotels. Your points will be
 
credited automatically to your account. M-Rewards GOLD members will earn an extra 10%
 
bonus points and PLATINUM members will earn an extra 15% bonus points for every 10,000 IDR
 
spent in the hotel. All you need to do is present your membership card upon check-in to the
 
hotel.
 
 
 
5. How and when can I redeem my points? 
 
A: You can log in to your account via MRewards.id to see the rewards catalog and redeem
 
impressive lifestyle and travel experiences for your favorite reward.
 
 
 
6. Why can’t I redeem points?
 
There are some cases where you cannot redeem your points:
 
a. You don’t have enough points to redeem for the reward you have chosen. In this case, please
 
choose another reward with less required points or earn more to redeem later.
 
b. Your points are expired.
 
c. The reward you have chosen is out of stock. In this case, the website will usually have a
 
notification to let you know of the item’s availability status.
 
If you still have more concerns about redeeming your points, don’t hesitate to contact our
 
support team at mrewards@midplaza.com.
 
 
 
7. How long does it take for reward points to be credited to my account?
 
Points will take 24 hours to be credited to your account.
 
 
 
8. How long are my reward points valid for?
 
Points will be valid for 24 months after the issued date.
 
 
 
9. How do I check my point balance, transactions and redemption history?
 
You can find all your point details when you log in to MRewards.id.
>