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Frequently Asked Questions

A: AYANA Rewards is a loyalty program designed for loyal customers who stay, dine and play in AYANA Komodo Resort, The Villas at AYANA Resort Bali, AYANA Resort & Spa Bali, RIMBA Jimbaran Bali by AYANA, AYANA Midplaza Jakarta and Delonix Hotel Karawang. Members receive exclusive benefits and rewards points that can be exchanged for memorable travel experiences such as free nights and upgrades in participating hotels.

A: You can sign up via our website at or simply tick on the tick box “I want to be a AYANA Rewards member” when you make a booking with us.

A: No, you can join the program for FREE.

A: You will earn 1 point for every 10,000 IDR spent in our participating hotels. Your points will be credited automatically to your account. AYANA Rewards GOLD members will earn an extra 10% bonus points and PLATINUM members will earn an extra 15% bonus points for every 10,000 IDR spent in the hotel. All you need to do is present your membership card upon check-in to the hotel.

A: You can log in to your account via to see the rewards catalog and redeem impressive lifestyle and travel experiences for your favorite reward.

A: There are some cases where you cannot redeem your points: a. You don’t have enough points to redeem for the reward you have chosen. In this case, please choose another reward with less required points or earn more to redeem later. b. Your points are expired. c. The reward you have chosen is out of stock. In this case, the website will usually have a notification to let you know of the item’s availability status.

A: Points will take 24 hours to be credited to your account.

A: Points will be valid for 24 months after the issued date.

You can find all your point details when you log in to